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Refund Policy

We strive to provide the best products and customer service. In the event that you are not satisfied with your purchase, please refer to our return policy below:

Damaged or Broken Products

If you receive products that are damaged or broken, please follow these steps:
1.Take clear pictures or videos of the damaged items.
2.Send the media to our customer support email: service@buybags.vip.
3.Once we verify the condition of the products, we will offer you a refund or replace the products at no additional cost to you.

Refund Policy Disclaimer

While we strive to deliver products in perfect condition, please note that minor imperfections (e.g., slight stitching variations, minimal color variations, or superficial marks inherent to natural materials) may occur and do not qualify for a full refund. Such minor cosmetic flaws do not affect the functionality or safety of the product.

If you are unsatisfied with your purchase for any reason, we still offer:
1. Partial refunds (subject to inspection) for items with minor imperfections.
2. Free replacements (if the defect significantly impacts use).

For major defects or damaged items, please contact us within 7 days of delivery for resolution.

Return Shipping

We do not require you to return broken or damaged products; only verification through pictures or videos is necessary.

Refund Process

Refunds will be processed to your original payment method within 5-10 business days once the return is verified.